You can now use Gong call transcripts from with Einstein Conversation Insights and Salesforce AI. Level up with automatic summaries, a dashboard of relevant signals, and insights into customer objections, next steps, and relevant keywords. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform.
Where: This change applies to Einstein Conversation Insights in Lightning Experience. Einstein Conversation Insights is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions.
How: To integrate with Gong, from Salesforce Go, enter Einstein Conversation Insights under Features. If you’re not using Einstein Conversation Insights already, be sure to set up ECI.
In the Connect Transcription Provider section, click Go to Setup for the Gong setting and follow the steps provided to install the managed package from AppExchange.
For more details about setting up Gong, see Set Up Gong Integration. You can also request to import call transcripts created before Gong was connected to Salesforce.
New transcripts from Gong are processed once each day.