Seamlessly qualify Contacts and Person Accounts to build a stronger pipeline with Agentforce for Sales. This enhancement allows your agent to determine how strong of a fit a prospect is based on their conversation and how well they meet your Ideal Customer Profile (ICP). Qualification helps sales reps focus on high-potential deals, improving overall efficiency and conversion rates.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales and Einstein for Sales. Setup for agents is available on the desktop site.
When: This functionality became available starting April 12, 2026.
Why: Previously, Qualification supported only Lead records. Now, you can use Qualification for Contacts and Person Account records as well. This enhancement enables Lead Generation and Lead Nurturing Agents to qualify a broader range of prospects.
How: From Salesforce Go, go to the agent configuration for Inbound Lead Generation or Lead Nurturing, then navigate to the Qualification section and select the desired object(s).