Use the Order Management agent to temporarily exclude fulfillment locations from routing.
- Address Fulfillment Disruptions with Agentforce
Manage location exclusions and order rerouting through a conversational interface. Your reps can now use a single text prompt to block specific locations for a set time and reroute orders. Reduce the need to manually update routing logic via flows so that your reps can respond faster to supply chain issues. - Protect Customer Deliveries with Order Disruption Insights in Slack
Act on Agentforce order disruption insights directly from Slack without switching to the Salesforce dashboard. The Salesforce Order Management app delivers the top five insights to your designated Slack channel to help you respond faster and protect customer delivery promises.