---
schema_version: "1"
id: 8242c3454609c2c1825ef21ff608a9dd0559547582b67d44934d98cf3bca5367
title: Agentforce for Salesforce Order Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_om_agentforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_om_agentforce.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d23c8b5a5febdc73dc6c7a2cc9dadd968a968c3721801a34c296c44896f89b8
description: Use the Order Management agent to temporarily exclude fulfillment locations from routing.
products:
  - Cross Cloud
release: "262"
---
# Agentforce for Salesforce Order Management

Use the Order Management agent to temporarily exclude fulfillment locations from routing.

- **[Address Fulfillment Disruptions with Agentforce](https://help.salesforce.com/s/articleView?id=release-notes.rn_om_conversational_interface.htm&release=262.0.0&type=5)**  
    Manage location exclusions and order rerouting through a conversational interface. Your reps can now use a single text prompt to block specific locations for a set time and reroute orders. Reduce the need to manually update routing logic via flows so that your reps can respond faster to supply chain issues.
- **[Protect Customer Deliveries with Order Disruption Insights in Slack](https://help.salesforce.com/s/articleView?id=release-notes.rn_om_insights_slack_integration.htm&release=262.0.0&type=5)**  
    Act on Agentforce order disruption insights directly from Slack without switching to the Salesforce dashboard. The Salesforce Order Management app delivers the top five insights to your designated Slack channel to help you respond faster and protect customer delivery promises.