Give your customers the conversational experience they expect. A typing indicator now appears when a service rep composes a message in a WhatsApp session, so customers know a reply is on the way.
Where: This change applies to Enhanced WhatsApp channels in Professional, Enterprise, Performance, and Unlimited editions with Agentforce Contact Center Digital. View required editions.
Why: When a service rep starts typing, customers see an immediate typing status, which reassures them that their message is received and a reply is in progress. This real-time visibility reduces customer uncertainty and prevents duplicate messages.
How: By default, this feature is turned off. To show a typing indicator in a conversation, see Show Read Receipts and Typing Indicators in Your Conversation.