---
schema_version: "1"
id: 45b361c6e249f09c71553287eae67fc8e9b2947175b09edd64159b698bfbba1a
title: Show Real-Time Typing Indicators to Customers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_whatsapp_typing_indicators.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_whatsapp_typing_indicators.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88c0d071869914346905ccffc1138b2a5e59b5d3be6507332194258591cb93a7
description: Give your customers the conversational experience they expect. A typing indicator now appears when a service rep composes a message in a WhatsApp session, so customers know a reply is on the way.
products:
  - Cross Cloud
release: "262"
---
# Show Real-Time Typing Indicators to Customers

Give your customers the conversational experience they expect. A typing indicator now appears when a service rep composes a message in a WhatsApp session, so customers know a reply is on the way.

**Where:** This change applies to Enhanced WhatsApp channels in Professional, Enterprise, Performance, and Unlimited editions with Agentforce Contact Center Digital. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US).

**Why:** When a service rep starts typing, customers see an immediate typing status, which reassures them that their message is received and a reply is in progress. This real-time visibility reduces customer uncertainty and prevents duplicate messages.

**How:** By default, this feature is turned off. To show a typing indicator in a conversation, see [Show Read Receipts and Typing Indicators in Your Conversation](https://help.salesforce.com/s/articleView?id=service.messaging_show_read_receipts_typing_indicators.htm&language=en_US).