Improve the experience for reps and messaging end users by exploring the latest enhancements and updates for Bring Your Own Bot (BYOB) for Messaging.
- Integrate External Third-party Bots with Enhanced Messaging Channels
Scale your service operations by integrating your preferred external third-party bots directly with Salesforce Enhanced Messaging channels. Bring Your Own Bot (BYOB) APIs in Interaction Service enable real-time conversations between a third-party bot and an end-user on the Service Cloud platform, ensuring a unified service experience for both end-user and service reps.