---
schema_version: "1"
id: 73dbad83b751d9d6cfe47ad2c883700c3515a36a5baa57771773fda0f9d84b00
title: Bring Your Own Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_messaging_byob.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byob.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 76db252d7952d13f8d11f0b08158c9948465e86ee915142d34c774c315de7b20
description: Improve the experience for reps and messaging end users by exploring the latest enhancements and updates for Bring Your Own Bot (BYOB) for Messaging.
products:
  - Cross Cloud
release: "262"
---
# Bring Your Own Bot

Improve the experience for reps and messaging end users by exploring the latest enhancements and updates for Bring Your Own Bot (BYOB) for Messaging.

- **[Integrate External Third-party Bots with Enhanced Messaging Channels](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_integrate_external_bots.htm&release=262.0.0&type=5)**  
    Scale your service operations by integrating your preferred external third-party bots directly with Salesforce Enhanced Messaging channels. Bring Your Own Bot (BYOB) APIs in Interaction Service enable real-time conversations between a third-party bot and an end-user on the Service Cloud platform, ensuring a unified service experience for both end-user and service reps.