The RelatedId field on the VoiceCall object now supports WorkOrder, so reps can directly link voice calls to work orders without any custom development. This gives reps full call history right from the WorkOrder record, saving time and manual effort.
Where: This change is available in Salesforce orgs with these telephony models.
- Salesforce Voice (Native Telephony)
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions for Salesforce Voice.