Access Agentforce IT Service within Microsoft Teams by using existing Microsoft credentials to provide a secure, unified authentication experience. The single sign-on experience eliminates the need for multiple login prompts and reduces password fatigue for your employees. Employees stay productive within their primary collaboration tool without facing repetitive barriers to access, while you can securely connect your identity provider to your Salesforce environment.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce IT Service.
How: Access Salesforce IT Service or Salesforce IT Desk apps in Microsoft Teams, authenticate by using Single Sign-On or login through URL to find knowledge articles, troubleshoot issues, and request services from the unified catalog.