Change risk scores are now calculated consistently whether users complete the risk assessment questionnaire or the system automatically recalculates risk when change attributes are updated. Questionnaire responses are saved for historical tracking and audit trails.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.
Why: Get the same risk score regardless of how it's calculated. In previous releases, the risk score incorrectly reset to the attribute-only score when a change request was updated, even if a questionnaire had been completed. This enhancement fixes that behavior—the system now retains and includes questionnaire responses in all risk score calculations. Saved questionnaire responses provide visibility into risk assessment history and support compliance audits.
If you upgraded to the Summer '26 release and your risk scores still reset to baseline mode, the corrected flow may not have deployed automatically.
To resolve this, delete your existing active flow for risk evaluation. Navigate to Salesforce Go and turn off the Change Risk Score feature on the Change Management page. Refresh the page and turn the feature back on. This ensures the updated flow template deploys to your org.