---
schema_version: "1"
id: c2bf495bcc013bb6e4cba5458a5dce80b46bd761263237cd59eaa751f60ab88c
title: Calculate IT Change Request Risk Scores Consistently
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_it_service_change_risk_calculation_enhanced.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_change_risk_calculation_enhanced.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6498a9b730106445d0a5523f66900bd5673c8442234d580d79306eb9936249d9
description: Change risk scores are now calculated consistently whether users complete the risk assessment questionnaire or the system automatically recalculates risk when change attributes are updated. Questionnaire responses are saved for historical tracking and audit trails.
products:
  - Cross Cloud
release: "262"
---
# Calculate IT Change Request Risk Scores Consistently

Change risk scores are now calculated consistently whether users complete the risk assessment questionnaire or the system automatically recalculates risk when change attributes are updated. Questionnaire responses are saved for historical tracking and audit trails.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.

**Why:** Get the same risk score regardless of how it's calculated. In previous releases, the risk score incorrectly reset to the attribute-only score when a change request was updated, even if a questionnaire had been completed. This enhancement fixes that behavior—the system now retains and includes questionnaire responses in all risk score calculations. Saved questionnaire responses provide visibility into risk assessment history and support compliance audits.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_important.png)

Important

If you upgraded to the Summer '26 release and your risk scores still reset to baseline mode, the corrected flow may not have deployed automatically.

To resolve this, delete your existing active flow for risk evaluation. Navigate to Salesforce Go and turn off the Change Risk Score feature on the Change Management page. Refresh the page and turn the feature back on. This ensures the updated flow template deploys to your org.