Manage your Configuration Management Database (CMDB) lifecycle in Slack, Microsoft Teams, or Salesforce using natural language. Configuration Item (CI) owners and CMDB managers can now find, update, delete, and bulk manage records through a AI-powered conversational interface.
Where: This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce IT Service.
Why: Maintaining an accurate CMDB often requires navigating complex forms and running manual cleanup scripts. This feature brings data management into your primary collaboration tools, allowing your team to respond to proactive alerts and execute updates instantly via chat. By reducing the friction of manual data entry and streamlining bulk operations, you ensure that your IT landscape is always accurately reflected in your records.
How: Use natural language within Agentforce chat in Salesforce, Slack, or Microsoft Teams to search, update, delete, and bulk manage configuration items.