---
schema_version: "1"
id: 67a6c2b0d49c6e36a3bc765cdbaec8c00c8648642d97d78cebe3bf2b410eb35c
title: Streamline CMDB Management with Conversational AI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_it_service_agentforce_cmdbmanagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_agentforce_cmdbmanagement.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 412c21be26d8db44c792da4cd5c5843e5a813a7d223801540237f0054824a72d
description: Manage your Configuration Management Database (CMDB) lifecycle in Slack, Microsoft Teams, or Salesforce using natural language. Configuration Item (CI) owners and CMDB managers can now find, update, delete, and bulk manage records through a AI-powered conversational interface.
products:
  - Cross Cloud
release: "262"
---
# Streamline CMDB Management with Conversational AI

Manage your Configuration Management Database (CMDB) lifecycle in Slack, Microsoft Teams, or Salesforce using natural language. Configuration Item (CI) owners and CMDB managers can now find, update, delete, and bulk manage records through a AI-powered conversational interface.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with Agentforce IT Service.

**Why:** Maintaining an accurate CMDB often requires navigating complex forms and running manual cleanup scripts. This feature brings data management into your primary collaboration tools, allowing your team to respond to proactive alerts and execute updates instantly via chat. By reducing the friction of manual data entry and streamlining bulk operations, you ensure that your IT landscape is always accurately reflected in your records.

**How:** Use natural language within Agentforce chat in Salesforce, Slack, or Microsoft Teams to search, update, delete, and bulk manage configuration items.