Track approvals, report misconduct, and access employee data more efficiently with updated record layouts. See the full approval history for a request directly on the record, and managers assigned to a ticket can use the Review button to identify who is handling a request. To enable discreet misconduct reporting, select the Confidential Cases checkbox on a ticket. The record is automatically flagged and routed only to authorized HR representatives. Redesigned profile views also separate professional data from personal details for better visibility.
Where: This change applies to Lightning Experience in Unlimited, Performance, and Enterprise editions with HR Service.
Who: This feature is available to users with the Employee Hub Unified Employee User license.
How: After you create a new ticket or open an existing ticket under My Tickets, you can see the approval trace. Managers can use the Review button on a ticket's landing page in the My Approvals list to track status, routing, and assignee comments. To view professional and personal details, go to My Profile. To report a confidential case, select New Ticket, choose a ticket type, and select Confidential Case to access specific issue types defined by your admin. Enter an issue date and set the priority using the urgency dropdowns to create a confidential case and a linked public complaint record. After submitting, identify these confidential records on the My Tickets page.