---
schema_version: "1"
id: 68b2152ba5fdea4c2488c84f4778a963e3018653cfc86728e9474585b27cf2cc
title: Personalize the Employee Experience with Unified Portal Enhancements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_hr_svc_unified_portal_enhancements.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_hr_svc_unified_portal_enhancements.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3de9933d1ca37e16ae0787185b772a375bf24fc0d57ab48ab631f42cc7480004
description: Track approvals, report misconduct, and access employee data more efficiently with updated record layouts. See the full approval history for a request directly on the record, and managers assigned to a ticket can use the Review button to identify who is handling a request. To enable discreet misconduct reporting, select the Confidential Cases checkbox on a ticket. The record is automatically flagged and routed only to authorized HR representatives. Redesigned profile views also separate professional data from personal details for better visibility.
products:
  - Cross Cloud
release: "262"
---
# Personalize the Employee Experience with Unified Portal Enhancements

Track approvals, report misconduct, and access employee data more efficiently with updated record layouts. See the full approval history for a request directly on the record, and managers assigned to a ticket can use the Review button to identify who is handling a request. To enable discreet misconduct reporting, select the Confidential Cases checkbox on a ticket. The record is automatically flagged and routed only to authorized HR representatives. Redesigned profile views also separate professional data from personal details for better visibility.

**Where:** This change applies to Lightning Experience in Unlimited, Performance, and Enterprise editions with HR Service.

**Who:** This feature is available to users with the Employee Hub Unified Employee User license.

**How:** After you create a new ticket or open an existing ticket under My Tickets, you can see the approval trace. Managers can use the Review button on a ticket's landing page in the My Approvals list to track status, routing, and assignee comments. To view professional and personal details, go to My Profile. To report a confidential case, select **New Ticket**, choose a ticket type, and select **Confidential Case** to access specific issue types defined by your admin. Enter an issue date and set the priority using the urgency dropdowns to create a confidential case and a linked public complaint record. After submitting, identify these confidential records on the My Tickets page.