Introduces a pre-configured service process template for initiating goodwill claims through a guided Omniscript experience. Supports both dealer initiated and OEM call center initiated requests for consistent capture of goodwill claim request. Reduces manual setup effort by providing a ready to activate orchestration and UI flow.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where Manufacturing Cloud is enabled.
How: Enable required org preferences and assign relevant permission set licenses. Create and activate a new Omniscript version and configure ProductId in Omniscript Set Values. Clone and modify the OOTB GwOrch record-triggered flow orchestration, then activate the updated service process template. Add the Action Launcher component to the Account record page for user access.