---
schema_version: "1"
id: 058ab0e43aea171603a3d766e558e81aa550068f48d35665deaf69b84c725136
title: Standardize Goodwill Claim Initiation with Pre-built Service Process Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_goodwill_claim_initiation_with_guided_service_flow.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_goodwill_claim_initiation_with_guided_service_flow.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: feb95c08ef013bc84d4fa6d4253fc4f05f7f4c4dae6179a720a443dc30ea3b4c
description: Introduces a pre-configured service process template for initiating goodwill claims through a guided Omniscript experience. Supports both dealer initiated and OEM call center initiated requests for consistent capture of goodwill claim request. Reduces manual setup effort by providing a ready to activate orchestration and UI flow.
products:
  - Cross Cloud
release: "262"
---
# Standardize Goodwill Claim Initiation with Pre-built Service Process Template

Introduces a pre-configured service process template for initiating goodwill claims through a guided Omniscript experience. Supports both dealer initiated and OEM call center initiated requests for consistent capture of goodwill claim request. Reduces manual setup effort by providing a ready to activate orchestration and UI flow.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions where Manufacturing Cloud is enabled.

**How:** Enable required org preferences and assign relevant permission set licenses. Create and activate a new Omniscript version and configure ProductId in Omniscript Set Values. Clone and modify the OOTB GwOrch record-triggered flow orchestration, then activate the updated service process template. Add the Action Launcher component to the Account record page for user access.