Track and analyze your Agentforce Contact Center telephony consumption in Digital Wallet. Usage is metered automatically and billed as Agentforce Contact Center voice credits. Understanding what gets billed, how credits are calculated, and where to monitor usage helps contact center administrators stay on top of costs and avoid surprises.
Where: Digital Wallet is available in Lightning Experience in Enterprise and Unlimited editions.
Who: Digital Wallet is available to users with the View Consumption user permission.
How: From the App Launcher, select Digital Wallet, click the Consumption Cards tab, and then locate the Contact Center Credits consumption card.