In Salesforce orgs that are created in Summer ’26 and later, Chatter is turned off by default. If you have features that require access to Chatter functionality or APIs, enable Chatter in Setup. For example, turn on Chatter to use Case Feed, include Chatter in an Experience Cloud site, or use Chatter in orgs where Slack is unsupported. This change doesn’t affect orgs created before Summer ’26.
Where: This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce mobile app in new orgs in Enterprise, Unlimited, and Developer editions.
Why: Salesforce channels are enabled by default for Lightning Experience in orgs created in Summer ’26 and later in Enterprise and Unlimited editions. With Salesforce channels, you can use Slack instead of Chatter to collaborate on record pages in Salesforce. You can enable Salesforce channels manually for Lightning Experience in Essentials, Professional, Performance, and Developer editions. These changes apply wherever Slack is available.
How: When Chatter is turned off, some unavailable features are:
- Chatter tab and feed
- Follow button
- Salesforce Chatter in the App Launcher
- Chatter groups and the Groups tab
- Chatter APIs
To enable Chatter, in Setup, search for and select Chatter Settings, click Edit, and select Enable.
You can use Salesforce channels to communicate in Slack internally and Chatter to communicate externally. To use Chatter for external communications, such as in Case Feed or an Experience Cloud site, enable Chatter. Then, in Setup, search for and select Feed Tracking. On the Feed Tracking page, select the objects where you want Chatter to appear.