---
schema_version: "1"
id: 9f715258dfaf9af9055eaa486d334294f03cf118c166cd2cf9d39eed5962af9e
title: Chatter Is Turned Off by Default in New Orgs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_general_chatter_default_off.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_general_chatter_default_off.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4399d170fcdd85357b76466e570b70567f4c80b55be3bbc7c8ed4a9fa80a167f
description: In Salesforce orgs that are created in Summer ’26 and later, Chatter is turned off by default. If you have features that require access to Chatter functionality or APIs, enable Chatter in Setup. For example, turn on Chatter to use Case Feed, include Chatter in an Experience Cloud site, or use Chatter in orgs where Slack is unsupported. This change doesn’t affect orgs created before Summer ’26.
products:
  - Cross Cloud
release: "262"
---
# Chatter Is Turned Off by Default in New Orgs

In Salesforce orgs that are created in Summer ’26 and later, Chatter is turned off by default. If you have features that require access to Chatter functionality or APIs, enable Chatter in Setup. For example, turn on Chatter to use Case Feed, include Chatter in an Experience Cloud site, or use Chatter in orgs where Slack is unsupported. This change doesn’t affect orgs created before Summer ’26.

**Where:** This change applies to Lightning Experience, Salesforce Classic, and all versions of the Salesforce mobile app in new orgs in Enterprise, Unlimited, and Developer editions.

**Why:** Salesforce channels are enabled by default for Lightning Experience in orgs created in Summer ’26 and later in Enterprise and Unlimited editions. With Salesforce channels, you can use Slack instead of Chatter to collaborate on record pages in Salesforce. You can enable Salesforce channels manually for Lightning Experience in Essentials, Professional, Performance, and Developer editions. These changes apply wherever Slack is available.

**How:** When Chatter is turned off, some unavailable features are:

- Chatter tab and feed
- Follow button
- Salesforce Chatter in the App Launcher
- Chatter groups and the Groups tab
- Chatter APIs

To enable Chatter, in Setup, search for and select **Chatter Settings**, click **Edit**, and select **Enable**.

You can use Salesforce channels to communicate in Slack internally and Chatter to communicate externally. To use Chatter for external communications, such as in Case Feed or an Experience Cloud site, enable Chatter. Then, in Setup, search for and select **Feed Tracking**. On the Feed Tracking page, select the objects where you want Chatter to appear.

#### See Also

- [Enable Chatter for Chatter-Dependent Features in Aura and LWR Sites in New Orgs](https://help.salesforce.com/s/articleView?id=release-notes.rn_experiences_enable_chatter.htm&release=262.0.0&type=5 "Chatter is turned off by default in all Salesforce orgs created in Summer ’26 and later. To create an Aura site from the Customer Service template or add feeds to an Aura or LWR site in these orgs, enable Chatter. This change doesn’t affect orgs created before Summer ’26.")
- [_Salesforce Help_: Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US)
- [_Salesforce Help_: Customize Chatter Feed Tracking](https://help.salesforce.com/s/articleView?id=experience.collab_feed_tracking.htm&type=5&language=en_US)
- [Enjoy Slack-Powered Collaboration in New Salesforce Orgs](https://help.salesforce.com/s/articleView?id=release-notes.rn_slack_default_on.htm&release=262.0.0&type=5 "Salesforce channels bring Slack directly into Salesforce, and now they’re easier to access than ever. Salesforce channels are set up and ready to go in orgs created in Summer ’26 and later—no manual configuration required.")