Give your donors the power to manage their own recurring gifts in an Experience Cloud site. The Donor Support Agent helps donors to handle common requests such as changing a recurring gift's amount and frequency. Reclaim your staff's time to focus on building relationships while providing donors with the fast, modern experience they expect.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where Fundraising is enabled.
When: The Donor Support Agent is available starting the week of June 5, 2026.
Who:
- Admins with the FundraisingAccess and the Agentforce Default Admin permission sets can set up the agent.
- Users with the Fundraising Experience Cloud and the Manage Donations with Agentforce in Experience Cloud permission sets can use the agent on an Experience Cloud site.
- Admins of Fundraising with Agentforce Education, turn on Fundraising in Agentforce Education and then create and assign a permission set to their users.
How: In Settings, turn on Agentforce Employee Agents and Donor Support Agent (beta). In Agentforce Studio, turn on Agentforce Agents.