---
schema_version: "1"
id: 6c0c3291044d94a7a2627c90097a15792a9adeea0e678f15629f717cea8d7583
title: Improve the Donor Experience with a Self-Service Donor Support Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fundraising_improve_the_donor_experience.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fundraising_improve_the_donor_experience.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bb3cbbd00f96903845e9c6f0195a618c90ddf81545f0db8f428d5227b8249798
description: Give your donors the power to manage their own recurring gifts in an Experience Cloud site. The Donor Support Agent helps donors to handle common requests such as changing a recurring gift's amount and frequency. Reclaim your staff's time to focus on building relationships while providing donors with the fast, modern experience they expect.
products:
  - Cross Cloud
release: "262"
---
# Improve the Donor Experience with a Self-Service Donor Support Agent

Give your donors the power to manage their own recurring gifts in an Experience Cloud site. The Donor Support Agent helps donors to handle common requests such as changing a recurring gift's amount and frequency. Reclaim your staff's time to focus on building relationships while providing donors with the fast, modern experience they expect.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where Fundraising is enabled.

**When:** The Donor Support Agent is available starting the week of June 5, 2026.

**Who:**

- Admins with the FundraisingAccess and the Agentforce Default Admin permission sets can set up the agent.
- Users with the Fundraising Experience Cloud and the Manage Donations with Agentforce in Experience Cloud permission sets can use the agent on an Experience Cloud site.
- Admins of Fundraising with Agentforce Education, turn on Fundraising in Agentforce Education and then create and assign a permission set to their users.

**How:** In Settings, turn on **Agentforce Employee Agents** and **Donor Support Agent (beta)**. In Agentforce Studio, turn on **Agentforce Agents**.

#### See Also

- [_Salesforce Help_: About Einstein Generative AI (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&language=en_US)
- [_Salesforce Help_: Donor Support Agent (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=sfdo.fundraising_donor_support_agent.htm&language=en_US)