Streamline, extend, and customize your field service operations with these new additions.
- Drive Operational Efficiency with Mobile Insights (Beta)
Mobile Insights provides visibility into technician engagement by tracking active usage against assigned licenses over time. Managers can use this data to identify low adoption rates in specific regions, or verify that the workforce has successfully migrated to the latest app version. Monitor app stability in the Telemetry tab by tracking crash-free session percentages and total session crashes across iOS and Android devices. This capability ensures your mobile strategy aligns with actual technician behavior, leading to more informed hardware and software investment decisions.