---
schema_version: "1"
id: e5343a1233f93d2f8c698ff537ad65c17f3672fa00393cb2771ff7ce66bb51c4
title: Field Service Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_operations.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_operations.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d768b25c0588565177d0e454ed55e239cc6c9a9901f61092df8667127a3e3c93
description: Streamline, extend, and customize your field service operations with these new additions.
products:
  - Cross Cloud
release: "262"
---
# Field Service Operations

Streamline, extend, and customize your field service operations with these new additions.

- **[Drive Operational Efficiency with Mobile Insights (Beta)](https://help.salesforce.com/s/articleView?id=release-notes.rn_262_fieldservice_operations_mobile_insights.htm&release=262.0.0&type=5)**  
    Mobile Insights provides visibility into technician engagement by tracking active usage against assigned licenses over time. Managers can use this data to identify low adoption rates in specific regions, or verify that the workforce has successfully migrated to the latest app version. Monitor app stability in the Telemetry tab by tracking crash-free session percentages and total session crashes across iOS and Android devices. This capability ensures your mobile strategy aligns with actual technician behavior, leading to more informed hardware and software investment decisions.