Field Service Monthly Release Notes

See what’s new in Agentforce Field Service and Operations (formerly Field Service) to help your team deliver on performance and customer service. Features are released as often as monthly, so check here for the latest information.

August '26

Product Area	Release Notes
Agentforce for Field Service	NEW: Extend the Reach of the Customer-Initiated Scheduling Agent to Agentforce Voice REMOVED: Extend the Reach of the Scheduling Agent to Agentforce Voice (blueprint for the legacy Agentforce Builder)
Field Service Mobile: Data Capture	NEW: Fill Field Service Forms Hands-Free in More Languages
Field Service Scheduling and Optimization	Get updated Field Service Maps data for more efficient and reliable schedules based on the latest real-world road network changes for point-to-point predictive routing. This update rolls out starting August 13, 2026. See Set Up Routing for Travel Time Calculations.
Field Service Scheduling and Optimization: New Scheduling Console	NEW: Create Custom Dispatcher Actions with Flows and Components NEW: Dispatch and Schedule in Right-to-Left Languages NEW: Use the Scheduling Console Without Enhanced Scheduling and Optimization

July '26

Product Area	Release Notes
Agentforce for Field Service	CHANGED: Let Workers Manage Appointments with Agentforce Employee Agent NEW: Create a Dispatching Agent in the New Agentforce Builder
Field Service Mobile	NEW: Field Service Mobile App Support on Android 12 Is Discontinued NEW: Boost Field Productivity with Native Filed Service Mobile Flows

June '26

Product Area	Release Notes
Agentforce for Field Service	NEW: Extend the Reach of the Scheduling Agent to Agentforce Voice (blueprint for the legacy Agentforce Builder) NEW: Extend the Reach of the Scheduling Agent to Email CHANGED: Create Field Service Scheduling Agents in the New Agentforce Builder CHANGED: Expand Autonomous Scheduling to Prospect Customers
Field Service Scheduling and Optimization: Enhanced Scheduling and Optimization	CHANGED: Transform Your Scheduling Experience with the New Scheduling Console CHANGED: Improve Routing Quality with the Enhanced Same Site Service Objective
Field Service Scheduling and Optimization - Enhanced Scheduling and Optimization: Scheduling Console	CHANGED: Transform Your Scheduling Experience with the New Scheduling Console NEW: Manage Service Appointments Without Leaving the New Scheduling Console NEW: Gain Insights into Every Optimization Run with Key Metrics in the New Scheduling Console NEW: Schedule Service Appointments Visually in the New Scheduling Console by Dragging From the Map NEW: Keep Routes Efficient by Comparing Multiple Resources on the Map in the New Scheduling Console NEW: Give Dispatchers a Full-Screen View of the Scheduling Console Map in Experience Cloud NEW: Tailor the Scheduling Console to Your Team's Workflow from One Settings Page NEW: Adapt the Scheduling Console to Your Workflows with Custom Actions NEW: Work Faster in the Scheduling Console with Gantt Enhancements
Field Service Scheduling and Optimization	Get updated Field Service Maps data for more efficient and reliable schedules based on the latest real-world road network changes for point-to-point predictive routing. This update rolls out starting June 10, 2026. Completion is expected by end-of-day, but may extend to June 11, 2026. See Set Up Routing for Travel Time Calculations.
Field Service Customer Engagement	NEW: Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session
Field Service Mobile	CHANGED: Build Briefcase Rules with Any Custom List View in Performance Priming

May '26

Product Area	Release Notes
Agentforce for Field Service	NEW: Extend the Reach of the Scheduling Agent for Customer Outreach to WhatsApp CHANGED: Create Field Service Scheduling Agents in the New Agentforce Builder CHANGED: Expand Autonomous Scheduling to Prospect Customers CHANGED: Let Workers Manage Appointments with Agentforce Employee Agent Create Field Service Scheduling Agents in the New Agentforce Builder Expand Autonomous Scheduling to Prospect Customers Let Workers Manage Appointments with Agentforce Employee Agent Customize Pre-Work Briefs with Greater Flexibility and Speed Resolve Issues Faster with Interactive Pre-Work Briefs
Field Service Customer Engagement	Streamline Remote Support by Routing Visual Remote Assistant via Omni-Channel Support Secure Multi-App Sessions in Visual Remote Assistant Manage Session Participants for Improved Collaboration and Security in Visual Remote Assistant (VRA) Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session
Field Service Mobile: Data Capture	Boost Productivity with Pre-Filled Data Capture Flows from a Data Source Using Repeaters Scale Record Updates and Deletions and Get More Flexibility Assigning Elements in Loops Enhance Usability by Customizing Screen Style and Layout in Data Capture Flows
Field Service Mobile: Native GIS Maps	Improve Location Accuracy with Map Edits and Offline Updates
Field Service Operations	Drive Operational Efficiency with Mobile Insights (Beta)
Field Service Scheduling and Optimization: Enhanced Scheduling and Optimization	Transform Your Scheduling Experience with the New Scheduling Console Improve Routing Quality with the Enhanced Same Site Service Objective Boost Mobile Worker Efficiency by Grouping Nearby Service Appointments Accelerate Service Arrival Times by Excluding Home Base Travel in Enhanced Scheduling and Optimization Improve Schedule Accuracy with Customizable Travel Time Estimates for Trucks Get Scheduling Recommendations with Appointment Insights (Generally Available) Improve Schedule Recommendations with the Appointment Insights API (Generally Available) Review the History of Scheduling and Optimization Requests with Activity Reports (Generally Available) Keep Important Appointments Scheduled During Optimization (Generally Available) Fix Schedule Overlaps Easily with an Automated Scheduling Flow (Generally Available)
Field Service Scheduling and Optimization	CHANGED: Identify the Classic Dispatch Console with Its Updated Tab Name Identify the Classic Dispatch Console with Its Updated Tab Name