---
schema_version: "1"
id: 573c9a5cc779686ea23588989ea3d4453a59c2f1dd6f76cca36677dad2de5554
title: Field Service Monthly Release Notes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_monthly_release_notes.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_monthly_release_notes.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e47f4df7e8f3e60b019fdb1eeb49b370174d7fc7256f29654ed2c017b1af274e
description: See what’s new in Agentforce Field Service and Operations (formerly Field Service) to help your team deliver on performance and customer service. Features are released as often as monthly, so check here for the latest information.
products:
  - Cross Cloud
release: "262"
---
# Field Service Monthly Release Notes

See what’s new in Agentforce Field Service and Operations (formerly Field Service) to help your team deliver on performance and customer service. Features are released as often as monthly, so check here for the latest information.

## August '26

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e45">Product Area</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e48">Release Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e45 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_agentforce_for_field_service.htm&amp;release=262.0.0&amp;type=5" title="Discover innovative Agentforce features to help your teams deliver exceptional field service.">Agentforce for Field Service</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e48 ">
              <ul>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_voice_nga.htm&amp;release=262.0.0&amp;type=5" title="Connect the agent to Agentforce Voice, engaging customers directly over the phone. Agentforce Voice is designed to understand the customer’s intent from spoken input and take action to resolve customer queries.">Extend the Reach of the Customer-Initiated Scheduling Agent to Agentforce Voice</a></li>

                <li>REMOVED: Extend the Reach of the Scheduling Agent to Agentforce Voice (blueprint for
                  the legacy Agentforce Builder)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e45 ">Field Service Mobile: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_data_capture.htm&amp;release=262.0.0&amp;type=5" title="Discover what’s new for Data Capture and Discovery Framework-Based Data Capture.">Data Capture</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e48 ">
              <ul>
                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_v2f_addlang_support.htm&amp;release=262.0.0&amp;type=5" title="Your mobile workers dictate work details in their own language, and Data Capture Voice to Form transcribes their words and populates the right form fields. Voice to Form supports Spanish, Japanese, German, French, and Italian in addition to English, with field-mapping accuracy and latency on par with English.">Fill Field Service Forms Hands-Free in More Languages</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e45 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_resource.htm&amp;release=262.0.0&amp;type=5" title="Explore the latest features to help dispatchers create, manage, and optimize your team’s schedule.">Field Service Scheduling and Optimization</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e48 ">
              <ul>
                <li>Get updated Field Service Maps data for more efficient and reliable schedules based on
                  the latest real-world road network changes for point-to-point predictive routing. This
                  update rolls out starting August 13, 2026. See <a href="https://help.salesforce.com/s/articleView?language=en_US&amp;id=service.pfs_streetlevelrouting.htm&amp;type=5" target="_blank">Set Up Routing for Travel Time Calculations</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e45 ">Field Service Scheduling and Optimization: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_scheduling_console.htm&amp;release=262.0.0&amp;type=5" title="Keep your dispatching experience seamless, accessible, and high-performing with the New Scheduling Console.">New Scheduling Console</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e48 ">
              <ul>
                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_custom_dispatcher_actions.htm&amp;release=262.0.0&amp;type=5" title="Streamline dispatcher operations by building tailored Scheduling Console actions with screen flows, autolaunched flows, and Lightning web components. Continue using your existing Apex and Visualforce actions, or use flows to automate processes and Lightning Web Components to create custom experiences.">Create Custom Dispatcher Actions with Flows and Components</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_rtl_languages.htm&amp;release=262.0.0&amp;type=5" title="Right-to-left (RTL) languages, such as Arabic and Hebrew, are now supported in the Scheduling Console, so dispatchers can work in their preferred language without changing their natural reading patterns. The console automatically mirrors navigation, menus, and Gantt elements to match RTL reading patterns, while maintaining text alignment and full support for all core Scheduling Console features.">Dispatch and Schedule in Right-to-Left Languages</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_without_eso.htm&amp;release=262.0.0&amp;type=5" title="Dispatchers can now work in the Scheduling Console even if Enhanced Scheduling and Optimization isn’t enabled in your org. They can perform core scheduling operations from the list view or Gantt, find candidates, drag appointments to reschedule, and use Global, In-Day, and Resource Schedule Optimization. Features that rely on Enhanced Scheduling and Optimization—such as HERE Maps routing, Complex Work, Multi-Day Work, and Dynamic Gantt actions (Fix Overlaps, Fill-In Schedule, Group Nearby, and Reshuffle)—aren’t supported. Previously, the Scheduling Console required Enhanced Scheduling and Optimization.">Use the Scheduling Console Without Enhanced Scheduling and Optimization</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## July '26

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e201">Product Area</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e204">Release Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e201 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_agentforce_for_field_service.htm&amp;release=262.0.0&amp;type=5" title="Discover innovative Agentforce features to help your teams deliver exceptional field service.">Agentforce for Field Service</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e204 ">
              <ul>
                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_employee.htm&amp;release=262.0.0&amp;type=5" title="Empower your workers to schedule and reschedule appointments with Agentforce Employee Agent. For example, this capability enables your mobile workers to schedule an appointment for a customer or make last-minute schedule changes directly from the Field Service mobile app, reducing overhead and increasing productivity.">Let Workers Manage Appointments with Agentforce Employee Agent</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_dispatcher.htm&amp;release=262.0.0&amp;type=5" title="The new Agentforce Builder now supports Field Service Dispatching agents, so you can create an agent to give dispatchers an immediate overview of today’s critical service appointments. Dispatchers see which appointments require immediate attention directly from the Agentforce panel. Dispatchers can also ask Agentforce to create appointment list filters based on summary categories or other search criteria.">Create a Dispatching Agent in the New Agentforce Builder</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e201 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_mobile.htm&amp;release=262.0.0&amp;type=5" title="Explore what’s new in the Field Service mobile app, designed to help mobile workers provide outstanding service.">Field Service Mobile</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e204 ">
              <ul>
                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_mob_andriod12discont.htm&amp;release=262.0.0&amp;type=5" title="As of this release, the mobile app no longer supports Android 12 and earlier versions.">Field Service Mobile App Support on Android 12 Is Discontinued</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_mobile_native.htm&amp;release=262.0.0&amp;type=5" title="Flows in the Field Service Mobile app now run on native architecture to provide faster performance and stronger offline capabilities. Technicians get quicker load times, smoother navigation, and lower storage usage. Flow screens match the design of standard record forms for a consistent look across the app.">Boost Field Productivity with Native Filed Service Mobile Flows</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## June '26

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e302">Product Area</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e305">Release Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e302 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_agentforce_for_field_service.htm&amp;release=262.0.0&amp;type=5" title="Discover innovative Agentforce features to help your teams deliver exceptional field service.">Agentforce for Field Service</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>NEW: Extend the Reach of the Scheduling Agent to Agentforce Voice (blueprint for the
                  legacy Agentforce Builder)</li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_email.htm&amp;release=262.0.0&amp;type=5" title="Connect the Scheduling agent to Email-to-Case, engaging customers directly via email.">Extend the Reach of the Scheduling Agent to Email</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_new_builder.htm&amp;release=262.0.0&amp;type=5" title="The new Agentforce Builder now supports Field Service Scheduling agents, so you can build agents to assist your customers. The agents you build appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. Regardless of where you launch them, these agents always open in the new builder to ensure a consistent experience.">Create Field Service Scheduling Agents in the New Agentforce Builder</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_guest.htm&amp;release=262.0.0&amp;type=5" title="Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.">Expand Autonomous Scheduling to Prospect Customers</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e302 ">Field Service Scheduling and Optimization: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_eso.htm&amp;release=262.0.0&amp;type=5" title="Benefit from advanced features and better schedule quality with Enhanced Scheduling and Optimization.">Enhanced Scheduling and Optimization</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console.htm&amp;release=262.0.0&amp;type=5" title="Empower your team to manage complex Field Service scheduling operations with an intuitive and sleek console built on Lightning Web Components for peak usability and productivity. Designed to reduce cognitive load, this high-performance interface supports multi-screen configurations, ensuring your dispatchers stay efficient, focused, and responsive. The scheduling console is also available to Experience Cloud site users.">Transform Your Scheduling Experience with the New Scheduling Console</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_same_site_objective.htm&amp;release=262.0.0&amp;type=5" title="Maximize productivity and reduce travel time by defining how service appointments are grouped at a single location. You can now choose between grouping appointments within a close vicinity of up to one second of travel time or grouping only those with identical coordinates. Exact location matching ensures that mobile workers complete all service appointments at a specific location, such as a single building, before moving to appointments at a nearby building. This capability is specific for complex sites such as campuses or farms, where multiple appointments exist without traditional connecting roads. Previously, in such scenarios, the objective treated all nearby buildings as a &quot;same site&quot; due to zero travel time, potentially resulting in &quot;zigzag&quot; routing between adjacent structures on a campus or farm.">Improve Routing Quality with the Enhanced Same Site Service Objective</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e302 ">Field Service Scheduling and Optimization - Enhanced Scheduling and Optimization:
              <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_scheduling_console.htm&amp;release=262.0.0&amp;type=5" title="Keep your dispatching experience seamless, accessible, and high-performing with the New Scheduling Console.">Scheduling
                Console</a>
            </td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console.htm&amp;release=262.0.0&amp;type=5" title="Empower your team to manage complex Field Service scheduling operations with an intuitive and sleek console built on Lightning Web Components for peak usability and productivity. Designed to reduce cognitive load, this high-performance interface supports multi-screen configurations, ensuring your dispatchers stay efficient, focused, and responsive. The scheduling console is also available to Experience Cloud site users.">Transform Your Scheduling Experience with the New Scheduling Console</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_appt_side_panel.htm&amp;release=262.0.0&amp;type=5" title="View and edit appointment details from the Service Appointment side panel within the Scheduling Console while keeping the Gantt and appointment list in full view. From the panel you can browse information such as appointment details, parent record fields, related lists, and scheduling history across organized tabs. You can also edit fields inline or open the panel directly in edit mode, making it easier to manage appointments during active scheduling.">Manage Service Appointments Without Leaving the New Scheduling
                    Console</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_optimization_metrics.htm&amp;release=262.0.0&amp;type=5" title="Review before-and-after metrics in the optimization results panel for Resource Schedule Optimization, In-Day Optimization, and Global Optimization. Get an instant view of how scheduled appointments, utilization, and average travel time changed as a result of each run.">Gain Insights into Every Optimization Run with Key Metrics in the New
                    Scheduling Console</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_map_drag_and_drop.htm&amp;release=262.0.0&amp;type=5" title="Drag unscheduled service appointments from the map directly onto the Gantt to bring geographic context to your visual scheduling. Open the map alongside the Gantt in the Scheduling Console, or spread them across dual monitors for a flexible setup across screens.">Schedule Service Appointments Visually in the New Scheduling Console by
                    Dragging From the Map</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_multiple_routes_and_resources.htm&amp;release=262.0.0&amp;type=5" title="View multiple service resource routes at once to fix route conflicts before they happen and ensure resources follow their daily plan. Select resources by name or service territory from the map, or multi-select them from the Gantt to display their routes. You can view and compare the routes of up to 50 service resources simultaneously.">Keep Routes Efficient by Comparing Multiple Resources on the Map in the New
                    Scheduling Console</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_experience_cloud_map_support.htm&amp;release=262.0.0&amp;type=5" title="Free up screen space for your dispatchers by adding the Scheduling Console map to a dedicated page in your Experience Builder site. They can then open the map in a separate browser tab. The map stays fully synchronized with the Gantt and service appointment list, even when open in a separate tab.">Give Dispatchers a Full-Screen View of the Scheduling Console Map in
                    Experience Cloud</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_settings_page.htm&amp;release=262.0.0&amp;type=5" title="Customize the Scheduling Console to give dispatchers the tools they need to work efficiently, directly from the Scheduling Console Settings page. Manage visibility, actions, layout, and scheduling behavior in a single place, without switching between multiple setup areas. You can adjust Gantt visibility, add custom actions for records and specific console sections, configure the service appointment layout, and manage scheduling behavior settings.">Tailor the Scheduling Console to Your Team's Workflow from One Settings
                    Page</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_custom_actions.htm&amp;release=262.0.0&amp;type=5" title="Give dispatchers quick access to org-specific automations and workflows from multiple locations in the Scheduling Console, including the Gantt, service appointment list, and map. Configure interactive or background actions that launch a Lightning Web Component, run a flow, call an Apex class, or open a Visualforce page.">Adapt the Scheduling Console to Your Workflows with Custom
                    Actions</a></li>

                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console_gantt_enhancements.htm&amp;release=262.0.0&amp;type=5" title="Get more done in the Scheduling Console without switching contexts. You can star service territories for quick access, enable appointment snapping to align dragged appointments precisely, view a resource's online status from the service resource popover, and create resource absences from the service resource popover or action bar. Appointment snapping and resource online status require admin configuration in Scheduling Console Settings.">Work Faster in the Scheduling Console with Gantt Enhancements</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e302 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_resource.htm&amp;release=262.0.0&amp;type=5" title="Explore the latest features to help dispatchers create, manage, and optimize your team’s schedule.">Field Service Scheduling and Optimization</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>Get updated Field Service Maps data for more efficient and reliable schedules based on
                  the latest real-world road network changes for point-to-point predictive routing. This
                  update rolls out starting June 10, 2026. Completion is expected by end-of-day, but may
                  extend to June 11, 2026. See <a href="https://help.salesforce.com/s/articleView?language=en_US&amp;id=service.pfs_streetlevelrouting.htm&amp;type=5" target="_blank">Set Up Routing for Travel Time Calculations</a>.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e302 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fs_customer_engagement.htm&amp;release=262.0.0&amp;type=5" title="Enhance and elevate your customer interactions with several new features.">Field Service Customer Engagement</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_universal_mode_switching.htm&amp;release=262.0.0&amp;type=5" title="Improve troubleshooting flexibility and ensure a smoother support experience with Universal Mode Switching. Call center reps can now switch between live video and photo capture modes during a Mobile Screen Mirroring session type, without leaving the active VRA session. This capability eliminates the need to end sessions or send new invites to change support modes, so that call center reps can transition smoothly and maintain session continuity.">Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e302 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_mobile.htm&amp;release=262.0.0&amp;type=5" title="Explore what’s new in the Field Service mobile app, designed to help mobile workers provide outstanding service.">Field Service Mobile</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e305 ">
              <ul>
                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_briefcase_perf_priming.htm&amp;release=262.0.0&amp;type=5" title="Use any custom list view filters in Performance Priming briefcase rules without running into priming failures. Previously, some list view filters were incompatible with briefcase configuration, preventing some orgs from completing the move from legacy priming. Admins who encountered such issues can retry setup after upgrading to Spring '26. If you're already running Performance Priming successfully in your org, there's no need to take any action.">Build Briefcase Rules with Any Custom List View in Performance Priming</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## May '26

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e593">Product Area</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d106080e596">Release Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_agentforce_for_field_service.htm&amp;release=262.0.0&amp;type=5" title="Discover innovative Agentforce features to help your teams deliver exceptional field service.">Agentforce for Field Service</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li>NEW: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_whatsapp.htm&amp;release=262.0.0&amp;type=5" title="Connect the Field Service Scheduling agent to Enhanced WhatsApp to engage customers on their preferred app. Outreach conversations are now supported on all messaging channels available to Agentforce Service Agents, except for standard and enhanced Facebook Messenger.">Extend the Reach of the Scheduling Agent for Customer Outreach to WhatsApp</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_new_builder.htm&amp;release=262.0.0&amp;type=5" title="The new Agentforce Builder now supports Field Service Scheduling agents, so you can build agents to assist your customers. The agents you build appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. Regardless of where you launch them, these agents always open in the new builder to ensure a consistent experience.">Create Field Service Scheduling Agents in the New Agentforce Builder</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_guest.htm&amp;release=262.0.0&amp;type=5" title="Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.">Expand Autonomous Scheduling to Prospect Customers</a></li>

                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_employee.htm&amp;release=262.0.0&amp;type=5" title="Empower your workers to schedule and reschedule appointments with Agentforce Employee Agent. For example, this capability enables your mobile workers to schedule an appointment for a customer or make last-minute schedule changes directly from the Field Service mobile app, reducing overhead and increasing productivity.">Let Workers Manage Appointments with Agentforce Employee Agent</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_new_builder.htm&amp;release=262.0.0&amp;type=5" title="The new Agentforce Builder now supports Field Service Scheduling agents, so you can build agents to assist your customers. The agents you build appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. Regardless of where you launch them, these agents always open in the new builder to ensure a consistent experience.">Create Field Service Scheduling Agents in the New Agentforce Builder</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_guest.htm&amp;release=262.0.0&amp;type=5" title="Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.">Expand Autonomous Scheduling to Prospect Customers</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_employee.htm&amp;release=262.0.0&amp;type=5" title="Empower your workers to schedule and reschedule appointments with Agentforce Employee Agent. For example, this capability enables your mobile workers to schedule an appointment for a customer or make last-minute schedule changes directly from the Field Service mobile app, reducing overhead and increasing productivity.">Let Workers Manage Appointments with Agentforce Employee Agent</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_pwb_setup_improv_dynamic_pwb.htm&amp;release=262.0.0&amp;type=5" title="Tailor your pre-work briefs to include specific data from objects like Case Comments or Work Types without writing custom Apex code. New configuration options simplify your setup, allowing you to deploy relevant job context to your mobile workers faster by reducing the need for complex custom logic. Automatic change detection also updates the pre-work briefs only when data changes, maintaining high system performance while keeping information accurate.">Customize Pre-Work Briefs with Greater Flexibility and Speed</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_pwb_interactive_pwb.htm&amp;release=262.0.0&amp;type=5" title="Empower mobile workers to ask follow-up questions, clarify job details, and request specific documentation directly through an interactive Pre-Work Brief widget. Powered by Agentforce, users get grounded responses based on work order history, troubleshooting guides, and asset data without manually re-entering the context. Mobile workers stay in their flow of work while accessing relevant procedures or documents, customer site compliance, and historical case data through simple text.">Resolve Issues Faster with Interactive Pre-Work Briefs</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fs_customer_engagement.htm&amp;release=262.0.0&amp;type=5" title="Enhance and elevate your customer interactions with several new features.">Field Service Customer Engagement</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_omnichannel_for_vra.htm&amp;release=262.0.0&amp;type=5" title="Improve workload distribution efficiency by managing VRA sessions within the unified Omni-Channel workflow. By integrating VRA, Omni-Channel uses real-time presence and capacity tracking to support call center rep availability and route sessions only to those with the capacity to handle them. Call center reps can handle these live video interactions through their standard workflow, providing a better customer experience.">Streamline Remote Support by Routing Visual Remote Assistant via Omni-Channel</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_multi-appsupport.htm&amp;release=262.0.0&amp;type=5" title="Promote a secure and focused support environment with specific app selection for multi-app VRA sessions. Call center reps can now initiate sessions that support multiple customer applications while customers select a single app for viewing. This targeted app selection ensures privacy by exposing only the relevant data, strengthening session security and providing more efficient troubleshooting for customers who manage multiple apps. Previously, call center reps could initiate sessions that support only one app.">Support Secure Multi-App Sessions in Visual Remote Assistant</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_manage_session_participants.htm&amp;release=262.0.0&amp;type=5" title="Get more efficient multi-participant VRA sessions with enhanced session management capabilities. Call center reps now have more granular control over session composition by approving new joiners and removing unnecessary participants. This approach provides more focused collaboration during video interactions while strengthening session security and privacy.">Manage Session Participants for Improved Collaboration and Security in Visual Remote Assistant (VRA)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_vra_universal_mode_switching.htm&amp;release=262.0.0&amp;type=5" title="Improve troubleshooting flexibility and ensure a smoother support experience with Universal Mode Switching. Call center reps can now switch between live video and photo capture modes during a Mobile Screen Mirroring session type, without leaving the active VRA session. This capability eliminates the need to end sessions or send new invites to change support modes, so that call center reps can transition smoothly and maintain session continuity.">Deliver Uninterrupted Support by Seamlessly Switching Modes in a Visual Remote Assistant (VRA) Session</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 ">Field Service Mobile: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_data_capture.htm&amp;release=262.0.0&amp;type=5" title="Discover what’s new for Data Capture and Discovery Framework-Based Data Capture.">Data Capture</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_data_capture_repeater.htm&amp;release=262.0.0&amp;type=5" title="Reduce tap fatigue and improve data accuracy by providing mobile workers with pre-populated lists in the Repeater component. By mapping a collection variable as a data source, mobile workers can verify and update existing records, such as asset inspections or inventory items, without manually adding rows.">Boost Productivity with Pre-Filled Data Capture Flows from a Data Source Using Repeaters</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_data_capture_elements.htm&amp;release=262.0.0&amp;type=5" title="You can now update or delete up to 250 records in a single operation using Update and Delete Record elements in Data Capture flows. In addition, with the removal of validation restrictions you can use Assignment elements following Create, Update, or Delete operations within a loop.">Scale Record Updates and Deletions and Get More Flexibility Assigning Elements in Loops</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_data_capture_layout.htm&amp;release=262.0.0&amp;type=5" title="Boost user productivity by tailoring flow screens to match your unique business processes. Use sections and columns to organize complex data entry, and apply granular styles to individual components for a professional, intuitive interface. With new support for component-level width and vertical alignment in Data Capture flows, you can create precise layouts that ensure a consistent experience for mobile workers.">Enhance Usability by Customizing Screen Style and Layout in Data Capture Flows</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 ">Field Service Mobile: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_native_gis_maps.htm&amp;release=262.0.0&amp;type=5" title="Discover what’s new for Native GIS Maps.">Native GIS Maps</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_gis_edit_records.htm&amp;release=262.0.0&amp;type=5" title="Empower mobile workers to create and update Salesforce records directly from the map to capture precise location data for work orders, objects such as assets, and custom objects. Offline maps stay current with automatic updates based on a user's upcoming 24-hour schedule. In addition, on Android, map downloads now continue in the background so that progress isn't lost if you switch apps or the network is interrupted.">Improve Location Accuracy with Map Edits and Offline Updates</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_operations.htm&amp;release=262.0.0&amp;type=5" title="Streamline, extend, and customize your field service operations with these new additions.">Field Service Operations</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_262_fieldservice_operations_mobile_insights.htm&amp;release=262.0.0&amp;type=5" title="Mobile Insights provides visibility into technician engagement by tracking active usage against assigned licenses over time. Managers can use this data to identify low adoption rates in specific regions, or verify that the workforce has successfully migrated to the latest app version. Monitor app stability in the Telemetry tab by tracking crash-free session percentages and total session crashes across iOS and Android devices. This capability ensures your mobile strategy aligns with actual technician behavior, leading to more informed hardware and software investment decisions.">Drive Operational Efficiency with Mobile Insights (Beta)</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 ">Field Service Scheduling and Optimization: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_eso.htm&amp;release=262.0.0&amp;type=5" title="Benefit from advanced features and better schedule quality with Enhanced Scheduling and Optimization.">Enhanced Scheduling and Optimization</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_scheduling_console.htm&amp;release=262.0.0&amp;type=5" title="Empower your team to manage complex Field Service scheduling operations with an intuitive and sleek console built on Lightning Web Components for peak usability and productivity. Designed to reduce cognitive load, this high-performance interface supports multi-screen configurations, ensuring your dispatchers stay efficient, focused, and responsive. The scheduling console is also available to Experience Cloud site users.">Transform Your Scheduling Experience with the New Scheduling Console</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_same_site_objective.htm&amp;release=262.0.0&amp;type=5" title="Maximize productivity and reduce travel time by defining how service appointments are grouped at a single location. You can now choose between grouping appointments within a close vicinity of up to one second of travel time or grouping only those with identical coordinates. Exact location matching ensures that mobile workers complete all service appointments at a specific location, such as a single building, before moving to appointments at a nearby building. This capability is specific for complex sites such as campuses or farms, where multiple appointments exist without traditional connecting roads. Previously, in such scenarios, the objective treated all nearby buildings as a &quot;same site&quot; due to zero travel time, potentially resulting in &quot;zigzag&quot; routing between adjacent structures on a campus or farm.">Improve Routing Quality with the Enhanced Same Site Service Objective</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_group_nearby_objective.htm&amp;release=262.0.0&amp;type=5" title="Make sure mobile workers maximize their presence in high-volume areas by completing all appointments within a specific area before moving to the next. The Group Nearby Appointments service objective is designed specifically for organizations with a large number of appointments per resource, where multiple workers typically start their day from the same home base location and cover the same geographical area. By prioritizing this objective, you eliminate redundant path overlap so that one mobile worker &quot;owns&quot; the area for the day, maximizing productivity. Previously, the scheduling engine prioritized the shortest overall travel time for individual appointments. This logic often resulted in mobile workers &quot;picking up&quot; appointments on the way to a cluster, which inadvertently caused the remaining appointments in that area to be split among multiple workers.">Boost Mobile Worker Efficiency by Grouping Nearby Service Appointments</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_exclude_home_base_travel.htm&amp;release=262.0.0&amp;type=5" title="Improve response speed and make sure the mobile worker with the shortest travel time to the site is dispatched, regardless of their home base location at the start or end of their shift. You can now exclude travel to home, travel from home, or both from the Minimize Travel service objective’s calculations when you’re using Enhanced Scheduling and Optimization. This capability is critical for high-urgency industries like Roadside Assistance and Ambulatory Services, where quick arrival to a site outweighs the additional travel time for a worker to return home. Previously, the engine calculated the total travel increase for the entire day—including the return trip home—which often penalized the closest mobile worker if their home base was far from the site. By excluding home travel, the engine focuses only on the travel between service appointments, ensuring the closest mobile worker is dispatched.">Accelerate Service Arrival Times by Excluding Home Base Travel in Enhanced Scheduling and Optimization</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_travel_time_scaling_factor.htm&amp;release=262.0.0&amp;type=5" title="Enhance scheduling precision and tailor how your mobile workers navigate unique routes by applying a Travel Time Scaling Factor to your truck travel mode profiles. While standard truck routing provides a robust foundation, this enhancement lets you fine-tune travel estimates for commercial vehicles based on your specific operational conditions, such as slower acceleration, lower speed limits, and complex road conditions. Align your commercial vehicle ETAs with real-world travel times to suit your needs for better customer satisfaction.">Improve Schedule Accuracy with Customizable Travel Time Estimates for Trucks</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_appt_insights.htm&amp;release=262.0.0&amp;type=5" title="Understand why service appointments can't be scheduled during optimization, and what changes you can make to qualify more time slots and candidates for scheduling. For example, consider removing a custom rule that prevents their scheduling.">Get Scheduling Recommendations with Appointment Insights (Generally Available)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_appt_insights_api.htm&amp;release=262.0.0&amp;type=5" title="Understand why a service appointment can’t be scheduled during optimization and which work rules are preventing its scheduling with the Appointment Insights API. The new getAppointmentInsights Apex method, under the ScheduleService Apex class, returns data about why a specific service appointment can’t be scheduled on the Gantt, helping you fine-tune your scheduling policy.">Improve Schedule Recommendations with the Appointment Insights API (Generally Available)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_activity_reports.htm&amp;release=262.0.0&amp;type=5" title="Use Activity Reports to get information on scheduling and optimization requests that you run. You can generate an activity report for a specific request type and easily identify whether it succeeded or failed. For example, generate a report on a Global Optimization request that failed. The report output details the reasons for the failure, allowing you to take action and troubleshoot the issue quickly.">Review the History of Scheduling and Optimization Requests with Activity Reports (Generally Available)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_keep_scheduled.htm&amp;release=262.0.0&amp;type=5" title="Safeguard important service appointments, such as those with customer commitments, by preventing them from being dropped from the schedule during global and in-day optimization. Define which appointments to keep scheduled by using Keep Scheduled Criteria. For example, ensure emergency appointments remain scheduled. During optimization these appointments can move to a different resource or time within the SLA. Previously, you could only pin appointments, limiting the ability to create the most optimal schedule. You can also keep appointments scheduled via API by using the updated Optimize global Apex method, which is helpful when you want to schedule optimization runs and aren't relying on manual actions.">Keep Important Appointments Scheduled During Optimization (Generally Available)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_fix_schedule_overlaps_flow.htm&amp;release=262.0.0&amp;type=5" title="Tackle scheduling challenges with an automated flow that optimizes resource schedules to resolve overlaps that occur due to an appointment ending late. Use the flow template recommendations, or adjust the template to suit your use case.">Fix Schedule Overlaps Easily with an Automated Scheduling Flow (Generally Available)</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Product Area" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d106080e593 "><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_resource.htm&amp;release=262.0.0&amp;type=5" title="Explore the latest features to help dispatchers create, manage, and optimize your team’s schedule.">Field Service Scheduling and Optimization</a></td>

            <td data-label="Release Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d106080e596 ">
              <ul>
                <li>CHANGED: <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_legacy_dispatcher_console.htm&amp;release=262.0.0&amp;type=5" title="Easily distinguish the dispatcher console interface, now renamed Classic Dispatch Console, from the new Scheduling Console. This change applies to the Field Service tab name in the Field Service app. If you’ve previously customized this tab label, your specific naming remains unaffected.">Identify the Classic Dispatch Console with Its Updated Tab Name</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_legacy_dispatcher_console.htm&amp;release=262.0.0&amp;type=5" title="Easily distinguish the dispatcher console interface, now renamed Classic Dispatch Console, from the new Scheduling Console. This change applies to the Field Service tab name in the Field Service app. If you’ve previously customized this tab label, your specific naming remains unaffected.">Identify the Classic Dispatch Console with Its Updated Tab Name</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>