Empower mobile workers to ask follow-up questions, clarify job details, and request specific documentation directly through an interactive Pre-Work Brief widget. Powered by Agentforce, users get grounded responses based on work order history, troubleshooting guides, and asset data without manually re-entering the context. Mobile workers stay in their flow of work while accessing relevant procedures or documents, customer site compliance, and historical case data through simple text.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions and in the Field Service mobile app for Android and iOS.
How: Initiate a conversation with Agentforce by tapping the follow-up button or entering a prompt.
