Connect the Field Service Scheduling agent to Enhanced WhatsApp to engage customers on their preferred app. Outreach conversations are now supported on all messaging channels available to Agentforce Service Agents, except for standard and enhanced Facebook Messenger.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
When: Support for Enhanced WhatsApp in outreach conversations is available starting May, 2026.