---
schema_version: "1"
id: b125addc133adb48b25458750110d130c791699df553ce33bc617b89160d7acd
title: Extend the Reach of the Scheduling Agent for Customer Outreach to WhatsApp
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_agentforce_whatsapp.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_whatsapp.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cfcaa4bafebca0ab4e62fae886b8e278176224b60cec0a0338b2ddbe63cb14a6
description: Connect the Field Service Scheduling agent to Enhanced WhatsApp to engage customers on their preferred app. Outreach conversations are now supported on all messaging channels available to Agentforce Service Agents, except for standard and enhanced Facebook Messenger.
products:
  - Cross Cloud
release: "262"
---
# Extend the Reach of the Scheduling Agent for Customer Outreach to WhatsApp

Connect the Field Service Scheduling agent to Enhanced WhatsApp to engage customers on their preferred app. Outreach conversations are now supported on all messaging channels available to Agentforce Service Agents, except for standard and enhanced Facebook Messenger.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**When:** Support for Enhanced WhatsApp in outreach conversations is available starting May, 2026.

#### See Also

- [_Salesforce Help_: Supported Editions for Messaging](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US&type=5)
- [_Salesforce Help_: Configure Autonomous Scheduling for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_scheduling_configure.htm&type=5&language=en_US)