Connect the agent to Agentforce Voice, engaging customers directly over the phone. Agentforce Voice is designed to understand the customer’s intent from spoken input and take action to resolve customer queries.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
When: Support for Agentforce Voice in Field Service Customer-Initiated Scheduling agent conversations is available in the New Agentforce Builder starting August 2026.