---
schema_version: "1"
id: 8822e06b6751c239453928fb5aa1d511369d94fe54785d25c61d50fc5f94e5d4
title: Extend the Reach of the Customer-Initiated Scheduling Agent to Agentforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_agentforce_voice_nga.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_voice_nga.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 29b987b8db2cc94e77464e0b762db0d8c7069a80651e9a19e52332e094c248b1
description: Connect the agent to Agentforce Voice, engaging customers directly over the phone. Agentforce Voice is designed to understand the customer’s intent from spoken input and take action to resolve customer queries.
products:
  - Cross Cloud
release: "262"
---
# Extend the Reach of the Customer-Initiated Scheduling Agent to Agentforce Voice

Connect the agent to Agentforce Voice, engaging customers directly over the phone. Agentforce Voice is designed to understand the customer’s intent from spoken input and take action to resolve customer queries.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**When:** Support for Agentforce Voice in Field Service Customer-Initiated Scheduling agent conversations is available in the New Agentforce Builder starting August 2026.

#### See Also

- [_Salesforce Help_: Create a Voice-Enabled Customer-Initiated Scheduling Agent in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_customer_initiated_create_agent_voice_studio.htm&type=5&language=en_US)