Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
When: The Field Service Scheduling agent is available in the new and the legacy Agentforce Builders starting on June 9, 2026.