---
schema_version: "1"
id: c15fc87285fac4ca039c714cb0782cad1b909e44280bea14046561b132030326
title: Expand Autonomous Scheduling to Prospect Customers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_agentforce_guest.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_guest.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f87efbb5ba01776db22e65de29d1f5d5f928d3430e68e1f5924798267ed604a
description: Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.
products:
  - Cross Cloud
release: "262"
---
# Expand Autonomous Scheduling to Prospect Customers

Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Previously, only authenticated customers could access the scheduling agent.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**When:** The Field Service Scheduling agent is available in the new and the legacy Agentforce Builders starting on June 9, 2026.

#### See Also

- [_Salesforce Help_: Set Up Customer-Initiated Scheduling for Prospect Customers in the New Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_guest_studio.htm&language=en_US)
- [_Salesforce Help_: Set Up Customer-Initiated Scheduling for Prospect Customers in the Legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_guest.htm&language=en_US)