Empower your workers to schedule and reschedule appointments with Agentforce Employee Agent. For example, this capability enables your mobile workers to schedule an appointment for a customer or make last-minute schedule changes directly from the Field Service mobile app, reducing overhead and increasing productivity.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
When: The Field Service Scheduling for Employee agent is available in the new Agentforce Builder starting on July 20, 2026.