Connect the Scheduling agent to Email-to-Case, engaging customers directly via email.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
When: Support for Email-to-Case in Scheduling agent conversations is available in the Legacy Agentforce Builder starting on June 9, 2026.