---
schema_version: "1"
id: ebe9fc3a4fdd261c3d93e15c51ee424908b2f709c77e2b85b34970d55ef706b1
title: Extend the Reach of the Scheduling Agent to Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_agentforce_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_email.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d22bd4dc92b0f41b77162ee6e2eda135ac894b86de1990be9cd8bdb8e48fcf4d
description: Connect the Scheduling agent to Email-to-Case, engaging customers directly via email.
products:
  - Cross Cloud
release: "262"
---
# Extend the Reach of the Scheduling Agent to Email

Connect the Scheduling agent to Email-to-Case, engaging customers directly via email.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**When:** Support for Email-to-Case in Scheduling agent conversations is available in the Legacy Agentforce Builder starting on June 9, 2026.

#### See Also

- [_Salesforce Help_: Send and Receive Emails with Email-to-Case](https://help.salesforce.com/s/articleView?id=service.customizesupport_email.htm&type=5&language=en_US)
- [_Salesforce Help_: Connect the Scheduling Agent to Email](https://help.salesforce.com/s/articleView?id=service.fs_agentforce_autonomous_scheduling_email_blueprint.htm&language=en_US)