Help your service reps resolve cases faster with Agentforce Answers surfaced from your Enterprise Knowledge articles, right inside the Enterprise Knowledge component. AI-generated answers reduce manual search time, so your reps spend less time searching and more time resolving cases.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with the Knowledge add-on license.
How: From Setup, in the Quick Find box, enter Enhanced Knowledge Settings, and then select it. In the Set Up Enterprise Knowledge section, turn on Show Agentforce Answers in Enterprise Knowledge Component.