Use the Upgrade Agent tool on Agentforce Labs to upgrade an Einstein Bot to an Agentforce Service Agent. The tool creates the new agent separately, so your existing bot remains available while you review and configure the new agent.
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.
Note The Upgrade Agent tool is a pilot or beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot
Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this pilot or beta
service is at the Customer's sole discretion.
When: This change is available starting the week of August 10, 2026.
How: Access the Upgrade Agent tool on Agentforce Labs.