Give your users more ways to interact with an agent during a voice conversation in Enhanced Chat v2. A transcript now appears in the chat as your customer and the agent speak, so users can switch between talking and messaging without losing the thread. Users can also minimize the chat window and continue speaking with the agent.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of August 3, 2026.