---
schema_version: "1"
id: 77a2ec98c57d8340ff19fa36585144b346bc51e68872b541c39f77f677c0aa35
title: Make Voice Conversations More Engaging in Enhanced Chat v2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_agentforce_ecv2_voice_enhancements.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_voice_enhancements.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ff8d1ebf4448e0a8bc00ad9ec57657e463738e01e4f12ae36ad23a846092a225
description: Give your users more ways to interact with an agent during a voice conversation in Enhanced Chat v2. A transcript now appears in the chat as your customer and the agent speak, so users can switch between talking and messaging without losing the thread. Users can also minimize the chat window and continue speaking with the agent.
products:
  - Cross Cloud
release: "262"
---
# Make Voice Conversations More Engaging in Enhanced Chat v2

Give your users more ways to interact with an agent during a voice conversation in Enhanced Chat v2. A transcript now appears in the chat as your customer and the agent speak, so users can switch between talking and messaging without losing the thread. Users can also minimize the chat window and continue speaking with the agent.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of August 3, 2026.

#### See Also

- [Transform Your Customer Experience with Voice-Enabled Agents in Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_voice.htm&release=262.0.0&type=5 "Scale your operations and decrease agent handle time by offering customers a more engaging and accessible way to interact with your service agents. With Agentforce Voice for Enhanced Chat v2, customers can seamlessly switch between text and voice mode. Easily set up a voice-enabled service agent and customize it to meet your unique business needs in Agentforce Builder.")
- [_Salesforce Help_: Compare Enhanced Chat v1 to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_feature_comparison.htm&language=en_US)