Invite users to start a chat with a service rep or AI agent in Enhanced Chat v2. You can use the default invitation or create one with custom text, rules, conditions, and branding on the Embedded Service Deployments Settings Setup page.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of August 3, 2026.
How: To turn on chat invitations, click Manage Invitations and then select Turn on chat invitations on your channel’s Embedded Service Deployments Settings Setup page. Then add at least one condition in the Invitation Condition section.