---
schema_version: "1"
id: a350a42dc81fa46978053bcb196a35d3da8dc134562a9f00c60b2bb506a585b7
title: Greet Users with a Chat Invitation in Enhanced Chat v2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_agentforce_ecv2_invitation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_invitation.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ab612ddd1df79ee387fd1c56ec534ec506c575ac431f124d7b13c0f419ce321c
description: Invite users to start a chat with a service rep or AI agent in Enhanced Chat v2. You can use the default invitation or create one with custom text, rules, conditions, and branding on the Embedded Service Deployments Settings Setup page.
products:
  - Cross Cloud
release: "262"
---
# Greet Users with a Chat Invitation in Enhanced Chat v2

Invite users to start a chat with a service rep or AI agent in Enhanced Chat v2. You can use the default invitation or create one with custom text, rules, conditions, and branding on the Embedded Service Deployments Settings Setup page.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of August 3, 2026.

**How:** To turn on chat invitations, click **Manage Invitations** and then select **Turn on chat invitations** on your channel’s Embedded Service Deployments Settings Setup page. Then add at least one condition in the Invitation Condition section.

#### See Also

- [_Salesforce Help_: Set Up and Customize an Automated Invitation](https://help.salesforce.com/s/articleView?id=service.miaw_chat_invitations.htm&language=en_US)
- [_Salesforce Help_: Compare Enhanced Chat v1 to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_feature_comparison.htm&language=en_US)