Give service reps the context they need to resolve inquiries faster. Customers can now share files such as screenshots, receipts, and PDFs with service reps in Enhanced Chat v2 sessions. Sharing files with AI agents isn't available yet.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of July 13, 2026.
How: During a conversation with a service rep, your customers can click the attachment button in the chat window, choose one or more files, and then send the attachments with or without a message. You can control the allowed file types and maximum file size in your channel's Messaging Settings Setup page. By default, customers can send images, documents, and text files, up to 5 MB each.