---
schema_version: "1"
id: 5de7a13342c43adb5652f646d67c682beba5ccf4fd71a7dd8d2025b9b17b5060
title: Reduce Resolution Time with File Sharing in Enhanced Chat v2
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_agentforce_ecv2_file_sharing.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_file_sharing.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b495bce3aea794c667be07a7e1d46e5097574b2e2f00e4d8c8efd8b91ddf63b3
description: Give service reps the context they need to resolve inquiries faster. Customers can now share files such as screenshots, receipts, and PDFs with service reps in Enhanced Chat v2 sessions. Sharing files with AI agents isn't available yet.
products:
  - Cross Cloud
release: "262"
---
# Reduce Resolution Time with File Sharing in Enhanced Chat v2

Give service reps the context they need to resolve inquiries faster. Customers can now share files such as screenshots, receipts, and PDFs with service reps in Enhanced Chat v2 sessions. Sharing files with AI agents isn't available yet.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of July 13, 2026.

**How:** During a conversation with a service rep, your customers can click the attachment button in the chat window, choose one or more files, and then send the attachments with or without a message. You can control the allowed file types and maximum file size in your channel's Messaging Settings Setup page. By default, customers can send images, documents, and text files, up to 5 MB each.

#### See Also

- [_Salesforce Help_: Choose Supported File Types for End Users in Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_customer_file_types.htm&language=en_US)
- [_Salesforce Help_: Compare Enhanced Chat v1 to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_feature_comparison.htm&language=en_US)