Strengthen your brand presence and keep conversations flowing with Enhanced Chat v2 customization and messaging enhancements. Control the chat window dimensions and background colors. Improve the end-user experience with read and delivery receipts, smoother message rewrites, and improved auto-response messages, including inactivity notifications.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.
When: This change is available starting the week of June 8, 2026.
How: Before you begin, review the requirements and conditions for each feature.
To customize the chat window dimensions and background color, edit your deployment on the Embedded Service Deployment Settings Setup page. Set up read and delivery receipts on the Messaging Settings Setup page. For more information about these features, see Optimize Enhanced Chat v2 Setup.