Reach more users with a more accessible Enhanced Chat v2 experience. We’ve improved keyboard focus management, accessible names for controls, screen reader citations, and mobile navigation on Android. Enhanced Chat continues to align with WCAG 2.2 Level AA and you can track resolutions through the Voluntary Product Accessibility Template (VPAT).
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of August 17, 2026.