---
schema_version: "1"
id: cf4acd4cedcb88c754aab32d381d0aff9b68e45e97bef88b9aed0dde6060da78
title: Support More Users with Enhanced Chat v2 Accessibility Improvements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_agentforce_ecv2_a11y.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_agentforce_ecv2_a11y.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bcad36c9743ee5f6eaf2b22c8b709d3e9c0b7361e557004a6283001648765508
description: Reach more users with a more accessible Enhanced Chat v2 experience. We’ve improved keyboard focus management, accessible names for controls, screen reader citations, and mobile navigation on Android. Enhanced Chat continues to align with WCAG 2.2 Level AA and you can track resolutions through the Voluntary Product Accessibility Template (VPAT).
products:
  - Cross Cloud
release: "262"
---
# Support More Users with Enhanced Chat v2 Accessibility Improvements

Reach more users with a more accessible Enhanced Chat v2 experience. We’ve improved keyboard focus management, accessible names for controls, screen reader citations, and mobile navigation on Android. Enhanced Chat continues to align with WCAG 2.2 Level AA and you can track resolutions through the Voluntary Product Accessibility Template (VPAT).

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.

**When:** This change is available starting the week of August 17, 2026.

#### See Also

- [Product Accessibility Conformance Reports](https://www.salesforce.com/company/legal/508_accessibility/)
- [_Salesforce Help_: Compare Enhanced Chat v1 to Enhanced Chat v2](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_feature_comparison.htm&type=5&language=en_US)