Enhance Salesforce Voice with Partner Telephony with extended Unified Routing capabilities. You can now use the Route Voice Call API to make intelligent routing decisions and transfer active calls directly to Omni-Channel flows for dynamic destination mapping. Additionally, the new Request Callback API offers customers an option to request a callback instead of waiting on hold.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice with Partner Telephony