---
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title: Do More with Unified Routing Using Callbacks, Transfer to Flow, and Route Voice Call API
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_do_more_with_unified_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_do_more_with_unified_routing.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f310cef199a9c6c2b3188cff6d248c761b0972eab3d2285d39fa923fbf73d819
description: Enhance Salesforce Voice with Partner Telephony with extended Unified Routing capabilities. You can now use the Route Voice Call API to make intelligent routing decisions and transfer active calls directly to Omni-Channel flows for dynamic destination mapping. Additionally, the new Request Callback API offers customers an option to request a callback instead of waiting on hold.
products:
  - Cross Cloud
release: "262"
---
# Do More with Unified Routing Using Callbacks, Transfer to Flow, and Route Voice Call API

Enhance Salesforce Voice with Partner Telephony with extended Unified Routing capabilities. You can now use the Route Voice Call API to make intelligent routing decisions and transfer active calls directly to Omni-Channel flows for dynamic destination mapping. Additionally, the new Request Callback API offers customers an option to request a callback instead of waiting on hold.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Salesforce Voice with Partner Telephony

[View supported editions for Salesforce Voice.](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US)

#### See Also

- [_Salesforce Help_: Configure Omni-Channel Unified Routing](https://help.salesforce.com/s/articleView?id=service.voice_omni_unified_routing_configure.htm&language=en_US)
- [_Salesforce Help_: Route Callbacks and Transfer Calls to Flow with Unified Routing](https://help.salesforce.com/s/articleView?id=service.voice_omni_unified_routing_callbacks_transfer_flow.htm&language=en_US)